Help
Shipping
Where we deliver, what it costs and how long it takes — all shown before you pay.
Last updated: 26 September 2026
Where we ship
We deliver to the United States, Canada, the United Kingdom, all 27 European Union countries, Norway and Switzerland. If your country is not on this list, checkout will not offer it as a delivery destination. We do not deliver to PO boxes in Canada or to military (APO/FPO) addresses.
Rates and delivery times
Every order ships by a tracked standard service. Shipping is a flat rate per order, charged in the same currency as your products, and is shown at checkout before you pay.
| Delivery country | Currency | Standard tracked shipping | Delivery after dispatch* |
|---|---|---|---|
| United States | USD | USD 7.95 | 5–9 business days |
| Canada | CAD | CAD 10.95 | 6–10 business days |
| United Kingdom | GBP | GBP 5.95 | 3–6 business days |
| European Union and Norway | EUR | EUR 8.95 | 5–10 business days |
| Switzerland | CHF | CHF 9.95 | 5–10 business days |
*Delivery times are estimates from the carrier and start when your order is dispatched. Business days are Monday to Friday, excluding public holidays.
Processing time
We prepare orders for dispatch within 3–5 business days of payment. You will receive an email with your tracking number when your parcel leaves us. Total time to your door is the processing time plus the delivery time above.
Customs, duties and taxes
Orders delivered outside the country they are shipped from may be charged import duties, import taxes (such as VAT, GST or sales tax) and carrier handling fees by the destination country. These charges are not included in our product prices or shipping rates, are set by your local authorities, and are payable by the recipient on delivery. We cannot predict the exact amount; your local customs office can advise before you order.
If a parcel is refused because of these charges, we will refund the price of the products once the parcel has been returned to us. The original shipping charge and any return charges the carrier bills to us are deducted from that refund.
Tracking and delivery problems
- Tracking not moving: if your tracking has not updated for 10 business days, email support@sorevvyn.shop with your order number. We will open an investigation with the carrier.
- Lost parcels: if the carrier confirms a parcel is lost, we will send a replacement (where the design is available) or refund you in full, including shipping.
- Damaged parcels: if your parcel arrives damaged, please take photos of the packaging and the items and email us within 14 days of delivery.
- Address errors: please check your address at checkout. If you spot a mistake, email us straight away — we can correct it only before the order is dispatched.
Cancelling before dispatch
You can cancel an order at no cost until it is dispatched. Email support@sorevvyn.shop with your order number and we will refund the full amount to your original payment method. Once an order has been dispatched, please follow our Returns & Refunds process instead.
Questions
Email support@sorevvyn.shop or call +44 7415 016021 (Monday–Friday, 9:00–17:00 UK time). We reply within two business days.