Shipping to the US, Canada, UK & Europe 30-day returns on unused pieces Prices shown in your delivery currency
SOREVVYN

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Returns & Refunds

Thirty days to change your mind, a clear process, and refunds to your original payment method.

Last updated: 26 September 2026

At a glance

  • Return unused items within 30 days of delivery for a refund of the item price.
  • Customers in the UK, the EU, Norway and Switzerland also have a legal 14-day right to cancel — see below.
  • Faulty, damaged or incorrect items: we cover return shipping and fix it with a replacement or a full refund.
  • Refunds go back to your original payment method, in the currency you paid, within 14 days of us receiving your return (or proof of posting).

How to return an item

  1. Email support@sorevvyn.shop within 30 days of delivery with your order number and the items you are returning. A reason is helpful but not required.
  2. We reply within two business days with the return address and packing instructions. Please do not send items to any other address.
  3. Pack the items securely in their original packaging if possible and send them by a tracked service. Keep your proof of postage until your refund arrives.
  4. We inspect the return and email you when the refund is issued.

Condition of returned items

Items must be unused, unwashed and in the condition you received them, with any tags and inner packaging. You may handle and try items on as you would in a shop. If an item comes back used or damaged, we may reduce the refund to reflect the loss in value, or return the item to you; we will always tell you before doing so.

Return shipping costs

For change-of-mind returns, you pay the cost of sending items back to us. If an item is faulty, damaged in transit or not what you ordered, we pay for the return — contact us first and we will arrange it.

Refunds

  • We refund the price of returned items within 14 days of receiving them back, or of you providing proof that you sent them, whichever is earlier.
  • If you return all items from an order within 14 days of delivery, we also refund the original standard shipping charge.
  • Refunds are made to the original payment method in the original currency. We do not charge refund fees. Your bank or card provider may take a few extra days to show the refund, and we are not responsible for exchange-rate differences applied by your bank.
  • Import duties and taxes paid to your local authorities are not collected by us; you may be able to reclaim them from the carrier or customs office.

Exchanges

To change a hat size or a design, return the original item for a refund and place a new order. This gets the new item to you fastest and means you are never charged twice.

Your right to cancel (UK, EU, Norway and Switzerland)

If you live in the United Kingdom, the European Union, Norway or Switzerland, you have the right to cancel your order within 14 days without giving any reason. The cancellation period ends 14 days after the day on which you (or someone you name, other than the carrier) receive the goods. If your order arrives in several parcels, it ends 14 days after the last one arrives.

To exercise the right to cancel, tell us of your decision by a clear statement — for example, an email to support@sorevvyn.shop. You may use the model cancellation form below, but it is not required. You must send the goods back without undue delay and no later than 14 days after telling us you are cancelling. We will refund all payments received from you, including the cost of standard delivery, within 14 days of receiving the goods back or proof of return, using the same payment method you used. You pay the direct cost of returning the goods.

This legal right sits alongside our 30-day returns policy and does not replace it.

Model cancellation form
(Complete and return this form only if you wish to cancel the contract.)

To: SOREVVYN, support@sorevvyn.shop
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: ____
Ordered on / received on: ____
Order number: ____
Name of consumer(s): ____
Address of consumer(s): ____
Date: ____

Faulty or incorrect items

Please check your order when it arrives. If something is faulty, damaged or not what you ordered, email us with your order number and photos. We will arrange a free return and offer a replacement (where the design is available) or a full refund, including shipping. This does not affect your statutory rights; in the UK, for example, the Consumer Rights Act 2015 gives you 30 days to reject faulty goods for a full refund.

Order cancellation and disputes

You can cancel an order at no cost until it is dispatched — see Shipping. If you have a problem with an order or a charge, please contact us first at support@sorevvyn.shop. We aim to resolve every issue within 14 days. Contacting us first is usually faster than a card dispute, and it does not affect your right to raise a dispute with your card issuer or payment provider.